While we strive to make WorkTango Imports quick and easy to do, we also recognize errors can occur. As such, we have provided the list below of potential errors and troubleshooting steps for you to follow.
Seem overwhelming? Don't worry! Our support team is happy to help troubleshoot these errors as well, so feel free to reach out to us at any point for assistance.
Errors | Description & Possible Solutions |
|---|---|
Departments, Locations & Groups“departmentNotFound”: “Department not found for identifier {{provider}}: {{key}}.“ “groupNotFound”: “Group not found for identifier {{provider}}: {{key}}.“ “locationNotFound”: “Location not found for identifier {{provider}}: {{key}}.“, | Issue:
Troubleshooting:
Possible Solutions:
|
Managers“cannotAssignManagerNotFound”: “Cannot assign manager with {{provider}}: {{key}}. Nobody with that {{provider}} exists.“ “managerCannotBeSelf”: “A person cannot be their own manager.“ “managerCircularHierarchy”: “Manager {{provider}}: {{key}} is in this person’s reporting chain.“ “managerNotFound”: “Cannot find manager with {{provider}}: {{key}}.“ “secondaryManagerNotFound”: “Cannot find secondary manager with {{provider}}: {{key}}.” “cannotHaveMultipleSurveyRoles”: “A user cannot have multiple SURVEY roles.“ | Issue Several issues could be flagged for managers:
Note: Sometimes you’ll see a bad manager error during the file processing. This might go away after the file continues processing, as we have found the missing manager later in the file. Possible Solutions:
|
Attributes“customAttributeMustBeUnique”: “Custom attribute must be unique.“ “customAttributeRequired”: “Custom attribute {{name}} is required.“, | Issue:
Troubleshooting:
Possible Solutions:
|
Missing Field“missingRequiredField”: “Field \“{{header}}\” is required.“ | Issue:
Troubleshooting:
Possible Solutions:
|
Name“firstNameRequired”: “First name is required” “lastNameRequired”: “Last name is required”, | Issue:
Troubleshooting:
Possible Solutions:
|
Dates“invalidDate”: “{{header}}: \“{{value}}\” is not a proper date. Dates should be formatted {{dateFormat}}.“ “invalidBirthday”: “{{header}}: \“{{value}}\” is not a proper birthday. Birthday should be formatted MM/DD or {{dateFormat}}.“ | Issue:
Troubleshooting:
Possible Solutions:
|
Invalid Value“invalidBoolean”: “{{header}}: \“{{value}}\” is not a proper boolean value. Acceptable values are \“{{validBooleans}}\“. (not case sensitive).“ “invalidGroupType”: “{{header}}: \“{{value}}\” is not a proper group type. Acceptable types are \“{{validTypes}}\“. (not case sensitive).“ “invalidRole”: “{{header}}: \“{{value}}\” is not a proper role. Acceptable values are \“{{availableRoles}}\“. (not case sensitive).“ “invalidStatus”: “{{header}}: \“{{value}}\” is not a proper status. Acceptable values are \“{{availableStatuses}}\“. (not case sensitive).“ “invalidUrl”: “{{header}}: \“{{value}}\” is not a valid url. Must start with ‘http://’ or ’https://’.“ | Issue:
Troubleshooting:
Possible Solutions:
|
Invalid Numeric Value“invalidInputMustBeInteger”: “{{input}} must be an integer.“, “invalidNumber”: “{{header}}: \“{{value}}\” is not a proper number.“ | Issue:
Troubleshooting:
Possible Solutions:
|
Header“unmatchedHeader”: “Header \“{{header}}\” doesn’t match any field we recognize.” | Issue:
Troubleshooting:
Possible Solutions:
|
ID/Person Issue“identifierNotUnique”: “Person not saved, {{provider}} ‘{{key}}’ is already in use.“ “personNotFound”: “Person not found for identifier {{provider}}: {{key}}.“, | Issue:
Possible Solutions:
|
Points“invalidPointRule”: “{{header}}: \“{{value}}\” is not a proper point rule. Acceptable values are \“{{availablePointRules}}\“. (not case sensitive).“ “invalidPoints”: “{{header}}: \“{{value}}\” is not a proper points value. Must be an integer between {{min}} and {{max}}.“, | Issue:
Troubleshooting:
Possible Solutions:
|
Goals“invalidGoalPrivacy”: “{{header}}: \“{{value}}\” is not a proper goal privacy. Acceptable values are \“{{validTypes}}\“. (not case sensitive)“ “invalidGoalRiskStatus”: “{{header}}: \“{{value}}\” is not a proper risk status. Acceptable values are \“{{validStatuses}}\“. (not case sensitive).“ “invalidGoalStatus”: “{{header}}: \“{{value}}\” is not a proper goal status. Acceptable statuses are \“{{validStatuses}}\“. (not case sensitive).“ “invalidGoalType”: “{{header}}: \“{{value}}\” is not a proper goal type. Acceptable types are \“{{validTypes}}\“. (not case sensitive).“ “invalidMeasurableResultType”: “{{header}}: \“{{value}}\” is not a proper measurable result type. Acceptable types are \“{{validTypes}}\“. (not case sensitive)“ | Issue:
Troubleshooting:
Possible Solutions:
|
| File Issue “missingPgpKeys”: “Missing pgp keys. Cannot encrypt or decrypt file. (not case sensitive).“ “notYourIngestionRun”: “You do not have permission to view this batch.“ “unexpectedError”: “An internal system error occurred. Please contact support.“ “badPrivateKey”: “Failed to decrypt privateKey. Cannot decrypt file properly without a privateKey.“ “badPublicKey”: “Failed to load publicKey. Cannot encrypt file properly without a publicKey.“ | Issue:
Troubleshooting:
|
Misc.“cannotCancel”: “Failed to cancel import. Import may have already been canceled or is already complete.“ “cannotRetry”: “Failed to retry import. Import may be of the wrong type.“, “emailSurveys”: “Email address is required for People with a SURVEY role.“ “mergeIntegrationRequiresEmail”: “Users setting up Merge integrations must have an email”, | Issue:
Possible Solutions:
|
System Failure“systemError”: “System error. Please try again.” “failedToDecryptFile”: “Failed to decrypt file.“ “failedToGetMergeToken”: “Failed to get account integration info from Merge” “generalParsingError”: “Failed to parse file. Internal error.“, “invalidKeysSet”: “Invalid input. Either provide {{exclusiveKey}} or one or more of {{exclusiveKeys}}“ | Issue:
Troubleshooting:
|